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We are committed in bring you the best of the best and in doing so, pre-ordering is available on some items.
As soon as a manufacturer announces a new item and gives us the go-ahead, we will list it for pre-order with an expected arrival date. Pre-order means we are taking advanced orders for the item. It has either not been released or has not yet arrived at our location. No payment is generally necessary until the item arrives at our warehouse and is ready to ship.
We make managing pre-orders simple and easy. By contacting us, you will be able to:
- Confirm items you currently have on pre-order
- Confirm updated arrival information
- Cancel pre-orders
- Change shipping address
- Change shipping method
- Change payment method
Pre-order Arrival Dates
Every product on pre-order lists an expected arrival date. Our product department is in constant contact with our vendors to try to obtain the most up to date information possible. Once we know something has changed, we will update our listings and the information in your account.
We would all like pre-orders to show up within the expected time frame, but unfortunately, the toy industry can have delays. The expected arrival date is an estimate; there are no guarantees for exactly when pre-ordered products will arrive. No compensation can be given for pre-orders that arrive late. We don't recommend pre-ordering products as gifts or for special occasions that are time-sensitive.
You can cancel most pre-orders at any time prior to their arrival at our warehouse.
If you wish to cancel a pre-order that required a non-refundable down payment at the time of order placement, you will need to contact customer service to complete the cancellation. Please keep in mind that your non-refundable down payment will not be refunded.
No payment is generally necessary until the item arrives at our warehouse and is ready to ship. When you purchase a pre-order we will ask you to indicate how you would like to pay for the item. All accepted payment methods may be used to pay for pre-orders, including PayPal. We realize these maybe months in advance, so you have the option to change payment methods at any time before the item arrives. Once the item arrives at the warehouse we will process your order and charge your chosen payment method.
Non-Refundable Down Payments
Some expensive or custom items may require a non-refundable down payment due at the time of order placement. We purchase the item on your behalf and want to be certain you really want it before we place our order. You will have to agree to and pay the Non-Refundable down payment to place your pre-order. As soon as the initial deposit payment is received, your item will be secured and taken out of the pre-order inventory. Balance is due when the item is available to ship. After four days any unpaid items will automatically be canceled.
If you change your mind and wish to cancel your pre-order, your non-refundable down payment will not be refunded.
When possible we will send out notification that a pre-order is arriving soon. This will allow you to review your selected payment method, shipping address, and shipping method before your order is processed.
Please note we are unable to do this for all products; we are dependent on how much notification our vendors give us prior to shipping.
Due to the nature of pre-orders, pricing may sometimes change after we list the product for presale.
If the price is reduced and your item is still on pre-order, your price will be adjusted so you receive the lowest price.
In some cases, we may not have exact pricing from our vendors when an item is listed for presale. If this occurs, we list the estimated price on the website with an explanation that the pre-order price will be adjusted when final pricing is known.
In rare circumstances, mandatory price changes may happen to a pre-order. This could occur when we receive a solicitation from a vendor with a pricing error or when product import tariffs are assessed by the United States government. In the event that the price increases, we will notify affected customers. As always you are free to cancel your pre-order at any time.
Pre-order shipping fees are estimates, not the actual amount charged for shipping. We do not always know the exact weight or product dimensions at the time we list a product for pre-order.
We work hard to fill every pre-order we take, but occasionally a situation may be out of our control. If we cannot fill your pre-order, we will cancel it and notify you immediately. If a deposit was made, it will promptly be refunded. No compensation will be given for the inconvenience.
While the vast majority of customers use our pre-order system as intended there are the few that abuse the system by pre-ordering many products they never intend to purchase. If we determine a customer is abusing the system, we may require a non-refundable down payment or full payment for every pre-order placed by that customer.